Return & Exchange Policy

Last updated: January 1, 2026

7-Day Return Window

We accept returns within 7 days of delivery. If 7 days have passed since your item was delivered, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase
  • Free from modification, paint, glue, or damage

Non-Returnable Items

The following items cannot be returned:

  • Items marked as "Final Sale" or "Clearance"
  • Gift cards
  • Items that have been used, modified, or damaged by the customer
  • Bundled items purchased as a set (partial returns not accepted)

How to Initiate a Return

  1. Email [email protected] within 7 days of delivery with your order number and reason for return.
  2. Once approved, we will send you a Return Merchandise Authorization (RMA) number and return shipping address.
  3. Pack the item securely in its original packaging with the RMA number clearly marked on the outside.
  4. Ship the item to the provided address. Customers are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item, we will notify you of approval or rejection via email. If approved, your refund will be processed to the original payment method within 5-7 business days.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item, email [email protected] within 7 days of delivery with photos of the defect/damage.

Return Shipping

  • Customer Error (wrong size, changed mind): Customer pays return shipping.
  • ModelForge Error (wrong item, defective): We provide a prepaid return label at no cost.

We recommend using a trackable shipping service for returns. We are not responsible for returns lost in transit.

Restocking Fee

A 15% restocking fee may apply to returns of non-defective items. This fee is deducted from your refund.

Cancellations

Orders can be cancelled within 2 hours of placement at no charge. After 2 hours, the order enters processing and cannot be cancelled — you must follow the standard return process.

Refund Details

For refund processing timelines and methods, see our Refund Policy.

Warranty

For manufacturing defects outside the return window, see our Product Warranty.

Contact

For return inquiries: [email protected] or visit our Contact page.