Refund Policy
Last updated: January 1, 2026
This Refund Policy outlines how PEREVA MERCANTILE LLC processes refunds. For return eligibility and procedures, please see our Return Policy.
Refund Eligibility
Refunds are issued for:
- Returned items that meet the criteria in our Return Policy (within 7 days of delivery, unused, original packaging)
- Orders cancelled within 2 hours of placement
- Defective or damaged items reported within 7 days of delivery
- Orders we are unable to fulfill due to stockouts
Refund Method
Refunds are processed to the original payment method used at checkout:
- Credit/Debit Card: Refund appears on your card statement within 5-7 business days
- PayPal: Refund appears in your PayPal account within 1-3 business days
- Apple Pay / Google Pay / Shop Pay: Refund processed to the underlying card within 5-7 business days
Refund Amount
The refund amount includes:
- Full product price for eligible returns
- Original shipping charges (if the entire order is returned)
The refund amount may be reduced by:
- 15% restocking fee for non-defective returns
- Return shipping costs (for customer-preference returns)
Store Credit
At our discretion, we may offer store credit instead of a refund to the original payment method. Store credit has no expiration date and can be used on any future purchase.
Partial Refunds
Partial refunds may be issued for:
- Items returned with missing accessories or packaging
- Bundles where only part of the set is returned (not accepted — full bundle returns only)
- Items with minor cosmetic damage from return shipping
Refund Processing Time
| Stage | Timeline |
|---|---|
| Return received & inspected | 1-2 business days |
| Refund approved & initiated | 1 business day after inspection |
| Refund appears on payment method | 5-7 business days (cards) / 1-3 days (PayPal) |
Non-Refundable Items
- Gift cards
- Items marked "Final Sale" or "Clearance"
- Used, modified, or damaged items (customer-caused)
- Shipping charges for customer-preference returns
Damaged or Defective Items
If you receive a damaged or defective item, contact [email protected] within 7 days of delivery with photos. We will arrange a free replacement or full refund, including return shipping at no cost to you.
Cancellation Refunds
Orders cancelled within 2 hours of placement receive a full refund with no cancellation fee. Orders cancelled after 2 hours but before shipping may be subject to a 5% processing fee.
Contact
For refund inquiries: [email protected]
Include your order number for faster service.